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Policies at The Kook Book

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

Booking Policy
Drop Off Policy -
St Louis, MO

Drop off is available 7 days per week.

Hours:

Monday - Friday 5pm - 7pm

Saturday & Sunday: 12pm - 7pm

 

Once your order has been purchased a confirmation email will be sent out. A follow up text message will be sent within 24 hours confirming drop off location and time. Please allow 1 business day for processing. 

If you have any questions please don't hesitate to reach out!

Shipping Policy -
Out of St Louis, MO

All orders placed takes 1-2 business days to process. Orders will be mailed out after processing and a tracking number will be provided. Orders may take 2-5 business days to arrive. 

Please don't hesitate to reach out if you have any questions, comments or concerns!

Drop Off Policy -
St Louis, MO

Drop off is available 7 days per week.

Hours:

Monday - Friday 5pm - 7pm

Saturday & Sunday: 12pm - 7pm

 

Once your order has been purchased a confirmation email will be sent out. A follow up text message will be sent within 24 hours confirming drop off location and time. Please allow 1 business day for processing. 

If you have any questions please don't hesitate to reach out!

Pick Up Policy -
St Louis, MO

Pick Up is available 7 days per week.

Hours:

Monday - Friday 5pm - 7pm

Saturday & Sunday: 12pm - 7pm

 

Pick Up Location: 103 S Florissant Ave

Suite 9

Ferguson, MO 63135

Once your order has been purchased a confirmation email will be sent out. A follow up message will be text sent confirming pick up location and time. Please allow one business day for processing.  

If you have any questions please don't hesitate to reach out!

Privacy Policy

KOOKBOOK COSMETICS LLC (“KookBook Cosmetics, we, us, or our”) respects your privacy and values the relationship we have with you. This Privacy Policy describes the types of personal information we collect, how we use the information, with whom we share it, and the choices available regarding our use of the information. We also describe the measures we take to protect the security of the information and how to contact us about our privacy practices. KookBook Cosmetics products are available for sale exclusively online at www.kookbookcosmetics.com. This Privacy Policy applies to the personal information collected on www.kookbookcosmetics.com, any website, mobile application or document that links to this Privacy Policy.

Last Update: January 24, 2024

Refund Policy

KookBook Cosmetics is dedicated to making the return process beautifully simple for you. We're all about bringing you a top shopping experience from start to finish. If you're not completely satisfied with a product for any reason, you may return it to KookBook Cosmetics for a partial refund for opened items or full refund for unopened items. First, a few details: Returns must be accompanied by all original components. Your order confirmation e-mail and physical card are required to complete a return. If you are unable to return the product with its receipt and we are unable to verify the original purchase price of the product, your refund will be in the form of a credit equal to the lowest selling price at which the product was sold by KookBook Cosmetics during the 90-day period preceding the return. Guests will be asked to provide a valid government issued ID (i.e. driver's license, state or military ID).

Last Update: January 24, 2024

How we collect information

We may collect or may have collected personal information about you from various sources. The categories of sources from which we may collect personal information are: Directly from you, such as when you make a purchase on our website, contact us with a question or complaint, use our mobile applications, create an account on our website, respond to a survey, participate in a contest or other promotion, sign-up to attend an event, apply for employment, or sign-up to receive electronic marketing communications. From your friends or family members, such as when your friend or family member sends you a gift card or makes a referral. Cookies and automatic collection methods. When you visit our website and when you open or click on emails we send you, we (and third parties we work with) may automatically collect information from your browser or device using technologies such as cookies, web beacons, pixel tags, and similar technologies. Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Web beacons or pixel tags are small images which are embedded into our website or emails that provide us with information about your browser or device, or whether you open or click on the emails we send you. These technologies enable us, or the third parties who place such technologies, to collect information such as device identifiers and online or other network activity information. From our business partners and service providers, such as demographic companies, analytics providers, advertising companies and networks, third-party retailers, and other third parties that we choose to collaborate or work with. From social media platforms and networks, such as Facebook, Twitter, Pinterest, YouTube, Tik Tok, and Instagram. For example, we may obtain your information from a social media platform or network if you interact with us on social media.

How we use the information

We may use or may have used the information we have about you: To provide products and services to you, such as fulfilling orders and processing payments, creating, servicing and/or maintaining your account or any future loyalty program membership you may have with us, assisting with product selection and replenishment, and managing current or past purchases. To communicate with you, including to respond to your inquiries or complaints, and to help you place an order. To administer your participation in special events, contests, sweepstakes, surveys, promotions, and giveaways. For marketing and advertising, such as to send you marketing and advertising materials via postal mail, text message or email, and to show you advertisements for products and/or services tailored to your interests on social media and other websites. For analytics purposes, such as to understand how you use our website, understand your preferred method of purchasing with us; determine what browser and devices you use to visit our website; and to evaluate and improve our products, services, advertisements, and website. To operate and improve our business, including to respond to employment applications, provide quality assurance, conduct research and development to develop new products and services, and perform accounting, auditing and other internal business functions. For legal and security purposes, such as to detect, prevent, and prosecute harmful, fraudulent, or illegal activity, loss prevention, identify and repair bugs on our website or mobile applications, and to comply with applicable legal requirements, relevant industry standards and our policies. We also may use or may have used the information in other ways for which we provide specific notice at the time of collection.

How we update our policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our website to notify you of any significant changes to our privacy practices and indicate at the top of the Privacy Policy when it was most recently updated. HOW TO CONTACT US If you have any questions or comments about this Privacy Policy, please contact us by email at Kerstenj@thekookbook.com with the subject titled "Privacy Policy". If we need, or are required, to contact you concerning any event that involves your personal information, we may do so by telephone or email

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